MN
MOEGAMMAD N

1 reviews | Active since Jan 2016

08 Jan 2016, 11:09

False stock advertising

After delivery date was issued for two products within a span of a month...Takelot kindly informs me their supplier is out of stock<br> Products were:<br> siesta hammock queen...this was a daily deal ...so i can't fathom why they could advertise something on a mass scale and still not meet demand...eventually after complaints through email were they able to fulfill the order<br> <br> second product is Lenova G5070 i5 pc...they blamed their supplier as usual and issued me credit...leaving me with a time wasting period to receive my money back<br> <br> I don't understand why when u place a order stock isn't checked<br> Do they deliberately wait for your money to clear before they even consider to check for stock ultimately leaving you with a time consuming period to get your money back and buy a similar product elsewhere<br> <br> Biggest online retailer does not equal best online retailer

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Replies (1)
takealot.com
takealot.com's reply08 Jan 2016, 17:31
Official
Hello faeez13,

We sincerely apologise for the cancellation of your order due to a stock insufficiency on our system. We take full responsibility for this and are working on ways in which to prevent this from happening again in the future.

Our complaints team has tried to get in touch with you today but was unable to reach you. In the mean time we have sent you a mail.

Thank you for giving us the opportunity to resolve this matter as quickly as possible

Regards
Takealot.com