MN
Mava N
1 reviews | Active since Jul 2015
28 Dec 2015, 14:04
False Instant EFT
I placed an order this morning for same day delivery, I was given the option to do a an instant EFT (Standard Bank to Standard Bank), after I processed the payment I was told that my funds haven't cleared and that its an on going problem they are facing with standard bank.<br> <br> Should I be held accountable for the delay, in my order not being processed, due to the company you so boldly advertise on every page not having proper systems in place?<br> <br> I now have to wait for over a week whilst Payfast process my refund, whilst I urgently need these goods today, that's why I paid extra for this.<br> <br> It might not be your fault, but it has now lost you a customer, I will only buy from you once you remove the Instant EFT payment option as it clearly doesn't work, at-least with Standard Bank so I've been told.<br> <br> <br>
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takealot.com's replyOfficial
28 Dec 2015, 14:20Hello Mava Ndzondza,
We are sorry for the frustration you have experienced using Payfast. When selecting the Instant EFT payment option on our website, you are re-directed to the PayFast payment gateway. Takealot.com does not manage this page and does not have control over the payment process from hereon. We are therefore not able to assist in resolving the issues you've experienced as it is between PayFast and the bank. The nature of the online industry regrettably allows for hiccups such as these to occur, but they are generally resolved fairly quickly.
We're sorry to hear that this has caused delays with your order and we've instructed our complaints team to get in touch with you to confirm how you'd like to proceed with this matter. We'll also liaise with our finance team to confirm whether we've received any update from PayFast w.r.t to this matter.
Kind Regards,
takealot.com
We are sorry for the frustration you have experienced using Payfast. When selecting the Instant EFT payment option on our website, you are re-directed to the PayFast payment gateway. Takealot.com does not manage this page and does not have control over the payment process from hereon. We are therefore not able to assist in resolving the issues you've experienced as it is between PayFast and the bank. The nature of the online industry regrettably allows for hiccups such as these to occur, but they are generally resolved fairly quickly.
We're sorry to hear that this has caused delays with your order and we've instructed our complaints team to get in touch with you to confirm how you'd like to proceed with this matter. We'll also liaise with our finance team to confirm whether we've received any update from PayFast w.r.t to this matter.
Kind Regards,
takealot.com
Best regards,
takealot.com's reply28 Dec 2015, 14:20
Official
Hello Mava Ndzondza,
We are sorry for the frustration you have experienced using Payfast. When selecting the Instant EFT payment option on our website, you are re-directed to the PayFast payment gateway. Takealot.com does not manage this page and does not have control over the payment process from hereon. We are therefore not able to assist in resolving the issues you've experienced as it is between PayFast and the bank. The nature of the online industry regrettably allows for hiccups such as these to occur, but they are generally resolved fairly quickly.
We're sorry to hear that this has caused delays with your order and we've instructed our complaints team to get in touch with you to confirm how you'd like to proceed with this matter. We'll also liaise with our finance team to confirm whether we've received any update from PayFast w.r.t to this matter.
Kind Regards,
takealot.com
We are sorry for the frustration you have experienced using Payfast. When selecting the Instant EFT payment option on our website, you are re-directed to the PayFast payment gateway. Takealot.com does not manage this page and does not have control over the payment process from hereon. We are therefore not able to assist in resolving the issues you've experienced as it is between PayFast and the bank. The nature of the online industry regrettably allows for hiccups such as these to occur, but they are generally resolved fairly quickly.
We're sorry to hear that this has caused delays with your order and we've instructed our complaints team to get in touch with you to confirm how you'd like to proceed with this matter. We'll also liaise with our finance team to confirm whether we've received any update from PayFast w.r.t to this matter.
Kind Regards,
takealot.com
Best regards,