False Impression

I placed an order on 04 August 2019 online and expected delivery date before I checked out was 06 August 2019 after checked out the delivery date was 08 August 2019, on the 07 August 2019, I received an email from Takealot that one of the item I order has not been dispatched and I requested for cancellation as I urgently need the order and if I do not receive it on the 08 August 2019, I received an email on the 08 that they are unable to cancelled the order as it has already been dispatched and now the delivery date is the 12 August 2019.

This is unacceptable as at the time of requesting a cancellation I clearly stated that if they are unable to delivery the order on the 08 August 2019 they should cancel and the order hadn't been dispatched then.

I can't wait for the 12 August 2019 to get my order, Takealot should adhere to their own delivery schedule as set out. I didn't order an item which wasn't in stock.