False commitments and zero customer service

I placed an order for guaranteed same day collection, only to find that the expected collection is now 2 days later. There is no way to speak to a human at Takealot, their lines claim that due to the COVID pandemic, they are working remotely and only respond to e-mail. Alas, even when emailing their agents, the agents don't read the e-mail. I got asked for my order number, which I included in the original message. Customer service standards and training clearly a top priority with these profit mongers. Clearly a company with zero customer service, desperately pushing for customers to use other platforms and likely giving Amazon a warm welcome to the South African market.

The big question, what is the guarantee they offer and that you pay for and what are the penalties for their breach. Try you best to avoid this organisation, clearly all about making a sale, even if they are deceptive in securing the sale with false promises of stock and delivery on an agreed day/date.

Agent: Sandiswa.M