False Commitments

The only reason why I placed an order with [URL Removed] on 23 March 2015 is because I was ensured delivery by 25 March 2015. It was critical that I received the goods prior to 27 March 2015 as I am immigrating on 28 March 2015 and needed to take the items with as gifts for my niece and nephews. <br> <br> 25 March 2015 came and by without a delivery and when I called the helpdesk they were unsure as to when delivery would take place. Today, 26 March 2015, I have received half of the order (but an email confirming full delivery??) with absolutely no communication or explanation as to why the other half is missing. On calling their helpdesk again, I was informed that the remaining items aren't actually in stock (the site stated they were at the time of placing the order!) and they couldn't confirm expected delivery ****erally had no clue). I have requested that I be refunded immediately, which I was told would need to be checked with their finance department?! <br> <br> Don't make commitments that you can't keep, train your helpdesk staff to actually solve issues and enquiries and refund me immediately. Safe to say I will never make use of [URL Removed] EVER AGAIN!