False commitment, non responsive with updates,and pathetic customer service

Placed order 25 November. Was told order would only arrive the 14th of December due to some outstanding items. Requested the order to be split and some items shipped with another order scheduled for the 7th of December. Takealot refused. Then cancelled two items holding back the original order of the 14th of December to have it delivered on the 7th as well. Then I suddenly see on the order tracking a new item is outstanding for delivery the 15th of December. Then contacted Takelaot and requested the item get switched with a similar cheaper item,and again they refused. And the saddest part is I have all the commitment in writing for delivery of all my items by the 7th of December. Cannot provide answers via email. Phone them,and then it is the same as the emails. Ask to speak to a manager,and are then put on hold. Try to contact them via Facebook,and still ignored. Its just an ********,no care attitude. Now I`m being told they will refund me and then I can go and look for the item myself. How in hell is that logical. At additional cost and time to me? And Takealot just walks away no care,***** the customer.