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Edith S

1 reviews | Active since Oct 2022

06 Nov 2022, 08:49

False advertising Takealot

I don’t mind waiting for delivery, but I don’t like false advertising. I bought a cricut on Thursday 3rd of November and I had 3 free options to choose between, 1 free delivery Saturday, 2 free delivery Sunday and free delivery Monday, I choose Saturday as I was home the entire day. I kept track on the takealot app and the tracking even showed that it will be delivered before 7pm 5 November and not only that, it also showed guaranteed weekend delivery Saturday 5 November. It’s now the 6th of November almost 9 am and still no delivery.

See my problem isn’t taking long with the delivery I don’t mind waiting but what bothers me is the false advertising, if they can’t keep up to the delivery times then they shouldn’t have the option. At least it’s not a present otherwise what would I have done if someone dear to me was expecting their gift on their birthday and I would have to show up empty handed.

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Replies (4)
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Edith S's update06 Nov 2022, 10:10
Reviewer Update
It’s after 10 am and still no delivery, I am getting very frustrated, no updates on the app either, app still shows delivery before 5 November 7pm. It’s 6 November 10:15 am.

Am I even getting a “guaranteed weekend delivery” or will only br delivered by Monday, what is the use then of having the option for delivery on a Saturday?
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Edith S's update06 Nov 2022, 13:53
Reviewer Update
It’s now almost 2pm still no delivery, doesn’t look like I am getting my parcel today only on Monday or maybe not even on Monday maybe even later, so much for guaranteed weekend delivery, I wish I could edit the star rating to a 0 because they could’ve at least had the decency to let you know that your parcel will not be able to deliver. Just a update the app still says will be delivered before 7 pm 5 November.
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Edith S's update06 Nov 2022, 22:48
Reviewer Update
It’s almost 11pm and no delivery no reply on email or app, no way to track parcel as it still says delivery before 5 November 7pm. Let’s see if we make delivery Monday, or maybe Tuesday or maybe guaranteed weekend delivery before 5 November means I’ll only get the parcel next week Saturday.
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Edith S's update07 Nov 2022, 11:01
Reviewer Update
It’s Monday and I contacted them via phone call, they can’t provide me with information why the delivery didn’t take place and they would need to contact the delivery team. So not only is it Monday almost 11 am and still no delivery, they don’t even know where the parcel is and can’t give me any information to where my parcel is. So if I didn’t phone them I could’ve waited weeks for no update at all. This is pathetic services, I should’ve just drove to the warehouse myself. The app still shows “delivery before 5 November 7pm”