False advertising - poor Customer Service

I recently reacted to an adverti*****t of a UE Megaboom speaker on Facebook at R999. When I clicked “shop now” it takes me to the app and then the price change to R1399 I contacted the Takelot call centre on Sunday (5 Nov 2018) to get clarity. I provided a screenshot to the agent an email per the agent’s request. The agent confirmed that he will follow up and they will get back to me. I received the same adverti*****t again late the afternoon and also took a screenshot and emailed this to the same address. No one called me back on Monday and I followed up, talking to another agent that they will get back to me. I followed up again on Tuesday as no one came back to me. “We escalated this to this relevant department and will get back to you by the end of the day” is what I constantly hear, no one comes back to me I received this same adverti*****t on facebook this morning and took another screenshot which I mailed top the agents I had interaction with. I also phoned and they promised me that they will get back to me before midday. No response!

I am really disappointed in Takelot 1 – false advertising – misleading the customer 2 – Poor service not getting to a solution and keeping the customer informed How do you expect customer to trust you if you cannot even do basic customer service I would say if I have to compare my experience against the takealot values on their website it is a big fail! Herewith my opinion against their values from my experience: Takealot values are per their website Smart - Dedicated results orientated, team players – FAIL not working together to resolve customer query customer keeps calling takelot Fast – Quick decisions decisive implementation – FAIL – Customer keeps calling, as he does not receive adequate feedback Simplify – Make it easier for customers – FAIL – very confusing if on one platform the price advertised is R999 and other at R1399 continuously Iterate and innovate - Improve everyday – FAIL - No improvement, as I need to follow up constantly Fun – Love what you are doing – Not sure, if I would be happy if I see the underlying business does not support the agent dealing with the client with proper feedback Do It – if you see the problem do it FAIL – no result, customer experience is poor as nothing is done and empty promises are made Wise – Spend wisely – FAIL – Incorrect adverti*****ts cost money Individualise – Forget averages, it’s about the individual – FAIL – Bad customer experience