False advertising on printer from Takealot
On the 17th April 2019 after a long search I ordered a Canon I Sensys LBP6030W printer with ekstra 3x toner cartridges. We do the home school thing due to the fact that we are on a farm in Western Cape. The ordered was suppose to be delivered on the 29th April before 17h00 as per SMS notification..nothing so I followed up and I was notified the order will be delivered the 2nd May 2019..I received my order and start installing the printer on my laptop it works but could not get the printer to connect with my mobile at all..not wifi or USB.. I purchase apps and download what I could check you tube videos cause according to this printer is should be able to do mobile printing..on the 13th of May 2019 I was desperate and phone Canon cause takealot could not really assist..I spoke to several people in their technical department and they all said the same thing that the unit I bought could NOT do mobile printing..Again I phoned Takealot and spoke to KEANU/SIMBULELE on the Monday 13/05/19..they suggested I send back the unit and refund on my account and they said I will received and email rating their service and I must write their what I told them and Inalsonput in their another unit also Canon I sensys MF237W cause they would get back to me to tell me if this unit can do mobile printing..I told them I am pressure for.time due to the fact that Impaq homeschooling exams are to be printed on the 20th May and to be captured before school closed. I received and SMS shortly after I have done the cancellation on this unit and toners purchase and received and SMS collection will be done on the 14th before 17h00, I rushed to get the init to shell and on the 20th May it was still not collected..On Wednesday the 15th I followed up and Keanu is full of stories so I asked to speak to his supervisor which was Brent..I told him the whole story again even emailed the picture of the box that I have taken and for me its false adverti*****t and he said he will send it to relevant people and get back to me I also explain the urgency in this matter that I am pressure for time and the inconvenience it is for me ..we on a farm they drop my parcels at Shell on the N1 which I need to collect from them and it's just over 30min drive for me one way.. on the 20th May I spoke to Melissa at Takealot and she told me Brent shift only started at 12h00 and she will give him the message to phone me urgently..I asked her to check the collection of the unit as mentioned above and yes she arranged for collection because FedEx phoned me midday on the 20th for collection but no other calls from Brent nor any Takealot representative to tell me what is happening with another printer and I need it..this is unacceptable for me as a customer I need to follow up every time If I don't phone I don't know and still don't know what's happening..are all the printers false adverti*****t or what do they only no update their descriptions on their website or what ?I am not happy with this