False advertising of stock availability and bad customer service

Firstly, I paid my order with their PayFast option like I do most of the time (as I need the items ordered urgently) and they informed me that there was and error after I paid and that my order was cancelled, but later sent another message saying funds were added to my account. These funds were however not added to Takealot and I had to email them proof of payment before they confirmed my order.

Then I was informed that my order would take 11 days to reach them even though the item description clearly states 3-5 working days. I asked the consultant who has been "helping" me how that works and she does not seem to understand the issue, it seems she does not know the difference between 3-5 days and 11 days. I asked to speak to a supervisor several days ago and she completely ignored my request. Takealot's customer service and service overall has declined very much in the last 2 years.