False Advertising & Non-existant Customer Care 🤬

I’m writing this review because I am extremely disappointed and frankly disgusted by my recent experience with Takealot. I needed my order urgently and specifically chose items that were listed as in stock in Durban. They clearly advertised that if you pay before 10 am, you can receive your items the same day. To make it even easier, I opted for collection instead of delivery so I could just pick it up myself on the same day. But to my shock, they now say I can only collect it on Wednesday thats two days later! I have to wait for an SMS to confirm collection, which completely defeats the purpose of the “same day” promise. This delay is causing huge issues for me because my team needed to leave for another province with these items yesterday. Now everything is delayed and it’s affecting my clients as well. On top of that, their customer service is basically non-existent. There’s no proper contact number,only emails that get answered whenever they feel like it, with nonchalant responses that show they don’t really care. If they advertise a same-day collection for in-stock items in the same city, then they should honor that. This kind of false advertising is unacceptable, and the lack of real customer care just adds insult to injury.