False Advertising!!

Takealot is in the business of false advertising. I subscribe to their Takealot Now, premium option.

Yesterday, the 17th June, I purchased an Industrial Scale which the platform indicated 'Get It Todayy'. Their T's and C's indicate that the most accurate delivery/collection is provided on checkout.

Going through the payment process, on Checkout it indicated it would be available for collection today (the day after purchase) or for delivery on Thursday the 19th June. These were the available options to select from.

I opted for collection since I would have the item a day early and completed the purchase. When the confirmation email comes in, all of a sudden the earliest collection date is 22 June, 3 to 4 days later than what was indicated on the platform.

I called their contact centre and was advised their backend team had not updated stock availability, hence the discrepancy.

I am back on the platform today and the same item still had the 'Get It Today' indicator. This means they are deliberately applying this indicator for the purpose of pushing sales.

What annoys me even more is that on my call I asked to be provided with an email with links to scales I can buy and collect today i.e. same day or day after purchase. I was promised this but it has also not been sent to me.