1 reviews | Active since Mar 2014
False advertising as they claim no stock
I ordered the LG G2 phone on 29/03/2015 as the deal seemed to be a bargain. My credit card was charged and I was promised delivery on 01/04/2015. I open my account on 30/03/2015 to view my order and was surprised that they cancelled my phone. I contacted them and was told that due to a technical error the item showed as available, but it was actually out of stock. I was told that the supplier does not plan to get more stock and that there was no way that they could help me. I can't seem to believe this as it seems they have made an error on their advertising as the phone is now showing as the G2 mini. They made an error with the pricing as the phone is still showing as available but at an inflated price. Someone at Takealot is now trying to lie their way out of the situation and its unacceptable. I am willing to take them to the small claims court if this issue is not sorted out within a day or two.<br> <br> My issue is that:<br> 1. Its not my problem if you have technical issues, its your system so ensure it works.<br> 2.When your website says IN STOCK, it must be IN STOCK.<br> 3.You need to keep to your word and honour the deal as advertised.<br> <br> I NEED THE LG G2 PHONE AT THE ADVERTISED PRICE ASAP.
We're sorry for the troubles caused by the technical error on our system & know it's our responsibility to make sure it's running smoothly. Unfortunately hiccups do happen from time to time and we'll always try & make up for any errors from our side as best possible.
Please allow our complaints team a little bit of time to look into the matter to see what's going on with the product in question & to liaise with the buyer on the available options to offer. They'll be in touch as soon as they've gathered the necessary details & we'll hopefully get the matter resolved in no time.
Sincerely,
takealot.com
We're sorry for the troubles caused by the technical error on our system & know it's our responsibility to make sure it's running smoothly. Unfortunately hiccups do happen from time to time and we'll always try & make up for any errors from our side as best possible.
Please allow our complaints team a little bit of time to look into the matter to see what's going on with the product in question & to liaise with the buyer on the available options to offer. They'll be in touch as soon as they've gathered the necessary details & we'll hopefully get the matter resolved in no time.
Sincerely,
takealot.com
