RS
Ryan S

1 reviews | Active since Feb 2015

13 Feb 2015, 15:00

False advertising and wrong product supp****

I ordered a Transcend StoreJet 25A3K - 1TB for my wife as a present. The main reason I ordered this specific item was I knew my wife would like the graphics on the enclosure. I paid R800 for the drive.<br> When the drive arrived I was surprised to see that it wasn't the same graphics as the item I had ordered. In fact it seems that this specific drive retails cheaper on Amazon than the one I had ordered for what I assume is the lack of visual appeal. I was very disappointed & went to check the product page again. There was & still is no warning that the product might not be the same as the one advertised.<br> At that point I wrote a review on the product stating my disappointment with the version I had received. Still this review does not appear under the product reviews, & under my account it shows I gave the review with 4 stars when I know I gave it 1 star. This tells me that the reviews shown on the product pages are hand picked, biased and not to be trusted.<br> To further aggravate the situation, 4 days later the same drive is now set to retail at R725 and still has the wrong product image with no warning that the one supp**** will not be as advertised.

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Replies (1)
takealot.com
takealot.com's reply13 Feb 2015, 15:34
Official
Hello ***sRock,

We're sorry for the discrepancy between the drive you thought you ordered & the one you received. If there are different designs, this should've been indicated on the listing as a warning or they should've been listed separately. We're sorry for the disappointment this caused & will feed this back to our buyer to correct asap. We'll instruct our complaints team to assist with a return & replacement for the drive & to also investigate the points you've raised with regards to the review.

We're sorry for the negative experience you've had & thank you for letting us know about this, we'll be in touch as soon as we've looked into the matter.

Regards,
takealot.com