1 reviews | Active since Feb 2015
False advertising and wrong product supp****
I ordered a Transcend StoreJet 25A3K - 1TB for my wife as a present. The main reason I ordered this specific item was I knew my wife would like the graphics on the enclosure. I paid R800 for the drive.<br> When the drive arrived I was surprised to see that it wasn't the same graphics as the item I had ordered. In fact it seems that this specific drive retails cheaper on Amazon than the one I had ordered for what I assume is the lack of visual appeal. I was very disappointed & went to check the product page again. There was & still is no warning that the product might not be the same as the one advertised.<br> At that point I wrote a review on the product stating my disappointment with the version I had received. Still this review does not appear under the product reviews, & under my account it shows I gave the review with 4 stars when I know I gave it 1 star. This tells me that the reviews shown on the product pages are hand picked, biased and not to be trusted.<br> To further aggravate the situation, 4 days later the same drive is now set to retail at R725 and still has the wrong product image with no warning that the one supp**** will not be as advertised.
We're sorry for the discrepancy between the drive you thought you ordered & the one you received. If there are different designs, this should've been indicated on the listing as a warning or they should've been listed separately. We're sorry for the disappointment this caused & will feed this back to our buyer to correct asap. We'll instruct our complaints team to assist with a return & replacement for the drive & to also investigate the points you've raised with regards to the review.
We're sorry for the negative experience you've had & thank you for letting us know about this, we'll be in touch as soon as we've looked into the matter.
Regards,
takealot.com
We're sorry for the discrepancy between the drive you thought you ordered & the one you received. If there are different designs, this should've been indicated on the listing as a warning or they should've been listed separately. We're sorry for the disappointment this caused & will feed this back to our buyer to correct asap. We'll instruct our complaints team to assist with a return & replacement for the drive & to also investigate the points you've raised with regards to the review.
We're sorry for the negative experience you've had & thank you for letting us know about this, we'll be in touch as soon as we've looked into the matter.
Regards,
takealot.com
