HG
Howard G
1 reviews | Active since Nov 2011
18 Aug 2015, 13:26
False advertising and subsequent bad attitude
Takelot contacted me, encouraging me to use their Mobile App.<br> I though this was a great idea as I needed an external hard drive.<br> I found one on their mobile app that was discounted 25% from R1605 to R1199.<br> I added this to my cart, but when I tried to check out, the original price of R1605 was being charged.<br> I contacted Takealot in this regard, and got the following curt response:<br> \Unfortunately the price for the discounted price for the Seagate Backup Plus 2Tb 3.5 external drive is no longer priced @ R1199"<br> <br> No apology for their false advertising"
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takealot.com's replyOfficial
18 Aug 2015, 15:27Hello goose99,
We apologise for the incorrect price reflecting in your cart and for the frustrating experience this has caused. We appreciate you taking our complaints team's call and allowing them to assist you in placing your order again at the correct price.
We're sorry for the manner in which this situation was dealt with and we'll make sure this is addressed with the agents involved so that they can be coached on how to better deal with such situations in future.
Sincerely,
takealot.com
We apologise for the incorrect price reflecting in your cart and for the frustrating experience this has caused. We appreciate you taking our complaints team's call and allowing them to assist you in placing your order again at the correct price.
We're sorry for the manner in which this situation was dealt with and we'll make sure this is addressed with the agents involved so that they can be coached on how to better deal with such situations in future.
Sincerely,
takealot.com
takealot.com's reply18 Aug 2015, 15:27
Official
Hello goose99,
We apologise for the incorrect price reflecting in your cart and for the frustrating experience this has caused. We appreciate you taking our complaints team's call and allowing them to assist you in placing your order again at the correct price.
We're sorry for the manner in which this situation was dealt with and we'll make sure this is addressed with the agents involved so that they can be coached on how to better deal with such situations in future.
Sincerely,
takealot.com
We apologise for the incorrect price reflecting in your cart and for the frustrating experience this has caused. We appreciate you taking our complaints team's call and allowing them to assist you in placing your order again at the correct price.
We're sorry for the manner in which this situation was dealt with and we'll make sure this is addressed with the agents involved so that they can be coached on how to better deal with such situations in future.
Sincerely,
takealot.com