False advertising and representations from Takealot

We logged a return for our television which was still under warranty. We were sent a confirmation email to say Takealot would collect the Tv and send to the supplier. We were assured that should we not receive the product back within 21 days they would automatically refund us or replace the item. We were then told the supplier would fix it and then told on the 21st day that it had been fixed and would be returned to us. 5 weeks later we still didnt have our television and we were sent from one consultant to the next who ignored our requests for a replacement/refund as we were promised. Take a lot basically **** about the tv being fixed on time as had they had it in their storeroom for delivery as stated we should have had it within a day or two. Instead they kept insisting that our tv was on its way to us. Shocking service, false representations and false advertising