AH
Anil H
1 reviews | Active since Dec 2013
23 Nov 2015, 11:41
False Advertising and Poor Packaging
I have been a loyal supporter of Takealot with more than 50 items purchased since August last year and it appears that in their success they have forgotten the basic principles of Customer Relationship Management and have clearly adopted a disregard for Customer Lifetime Value. Takealot does have an effective return policy, however not everything can be managed by merely stating, \please return the product."I recently purchased a toy and was duped into thinking that when the features listed the dimensions of the product with the rest of the features that in fact"
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takealot.com's replyOfficial
23 Nov 2015, 13:50Hello ahoolasi,
Thank you for taking our complaints team's call to assist with this matter. It's never fun hearing from a disappointed customer, especially not long-time customers like you. We appreciate the opportunity to further investigate this matter with the relevant departments so that we can hopefully turn this experience around with you. We'll clarify the discrepancy with regards to the product dimensions as well address the issue w.r.t. the product packaging. Our team will be in touch to assist with this matter again as soon as they've received the relevant feedback to do so.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to assist with this matter. It's never fun hearing from a disappointed customer, especially not long-time customers like you. We appreciate the opportunity to further investigate this matter with the relevant departments so that we can hopefully turn this experience around with you. We'll clarify the discrepancy with regards to the product dimensions as well address the issue w.r.t. the product packaging. Our team will be in touch to assist with this matter again as soon as they've received the relevant feedback to do so.
Sincerely,
takealot.com
takealot.com's reply23 Nov 2015, 13:50
Official
Hello ahoolasi,
Thank you for taking our complaints team's call to assist with this matter. It's never fun hearing from a disappointed customer, especially not long-time customers like you. We appreciate the opportunity to further investigate this matter with the relevant departments so that we can hopefully turn this experience around with you. We'll clarify the discrepancy with regards to the product dimensions as well address the issue w.r.t. the product packaging. Our team will be in touch to assist with this matter again as soon as they've received the relevant feedback to do so.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to assist with this matter. It's never fun hearing from a disappointed customer, especially not long-time customers like you. We appreciate the opportunity to further investigate this matter with the relevant departments so that we can hopefully turn this experience around with you. We'll clarify the discrepancy with regards to the product dimensions as well address the issue w.r.t. the product packaging. Our team will be in touch to assist with this matter again as soon as they've received the relevant feedback to do so.
Sincerely,
takealot.com