1 reviews | Active since Oct 2013
False Advertising and pathetic customer service
I have also been a big fan of Takealot, as I shop there a lot. This week is the first time that I am utterly disgusted with your service.
I laid a complaint on Tuesday morning at 09:00, it is Friday 11:00, 74 hours later with no response.
You false advertise, and then the consumer must accept that if the price changes it is out of stock, although you still advertise that there is stock, I took 3 screenshots in 25min, showing that there was 20items left for 25min, and then your call center just say there was a slight delay in updating, this is absolutely unacceptable, how on earth is it a short delay, if it was for 30min.
I will be laying a complaint at he National Consumer Commission regarding your false advertising. I have all the photo’s, and 11 emails sent with no answer! I have phoned 6 times, costing me over R150, I was put on hold this morning for 25min because your customer service consultant could not find my complaint number, but everyone else could!
Pathetic service!!! Your Blue dot specials are going to bring a lot of complaints against you as I can see from Facebook!
Work on your customer service!!!
