False Advertising and non existent customer care

<p>Ordered a simple DVI-D (single link) to Hdmi cable and recieved a DVI-D (dual link) to hdmi. All dandy except my graphics card doesn't have that Dvi-d (dual link )output. Upon finding this out I tried to have the item RMA'd but they rejected to refund me. A one ASHLEY CLAASEN Claimed to speak to management about a possible resolution said he would get back to me but never did. This is rediculous. I simply feel like I really need to take this further with ASASA and make and example of them now.</p>