AL
Addo L

1 reviews | Active since Sept 2014

27 Sept 2016, 16:34

False advertising and how to mitigate - 101

<p>Today (27th September 2016) I went onto takealot like any other day to see what specials takealot has.</p> <p>So I came across this Mens Adidas Ace 164 FXG Soccer Boot on the PAYDAY PRICEDROP WEEK where its been discounted at 44% of the original price of R899. Because Im really due for a new pair of boots I thought for R499 is a really good deal. During the process of purchasing I noted that I would have paid almost R899 without any discount taken into consideration. So , what did I do, I emailed them and requested the pair of boots(size 8) at R499 as advertised as anyone would have done. Takealot came back to me regarding this problem and said that its only the size 11 that they are selling at R899. Okay well done, I want a size 8 for R499. Did some investigation on the website to see how they adress the situation when they are out of stock. The size number gets dimped out to indicate that there is not size and you cannot add the boot to your cart until you have selected the respective size. So waiting on their email for 2 hours just to fnd out that I can no longer access takealot.com's website. Found that this is really odd, eventually the site is back on and working. No I have the problem that the product is sold out (WHAT A COINCIDENCE!!). That was really remarkable, it gets better, so I thought just for completeness sake lets look under the sports gear if it was really sold out! NOPE, still there at R899 and available in all sizes. So I saw an advertised special deal (Takealots assumed competitive advantagous and reputation for), enquired on their product at advertised cost minus discount, got resticted from their website and is unable to attain a DEAL from Takealot. Now whats the next step? How to you purchase a deal through takealot?How do they do business in an ********* way? Please assist... regards</p>

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Replies (1)
takealot.com
takealot.com's reply27 Sept 2016, 21:44
Official

Hello AKL,

We are terribly sorry about the unpleasant experience you have had with us recently.

Thank you so much for taking our teams call today and granting us the opportunity to look into your concerns.

As discussed we have reached out to the relevant team for additional information and we will contact you with feedback tomorrow.

Regards
Takealot.com