SL
Selwyn L
1 reviews | Active since Apr 2009
17 Mar 2015, 11:43
False advertising
My sons birthday is on Sunday 22/3, my daughter asked me to buy him a gift from Takelot online, we queried it and it confirmed delivery via courier by Friday. We paid and confirmation they received payment and printed out the confirmation and highlighted that delivery will be by Friday 20th March. Not long afterwards we get another e-mail stating it will only be delivered on the 7th of April!!! LET IT BE KNOW WE WILL NEVER PURCHASE FROM [URL Removed] Just another company gone so big they don't give a @#%$ about their customers and commitment! They WILL come up with some excuse!!!
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takealot.com's replyOfficial
17 Mar 2015, 12:13Hello Mobi****,
We completely understand your anger by the situation & apologise for the inconvenience caused. From the notes on this order we see Monique from customer service has been in contact to explain that a technical error caused this slip up. As requested she's also logged a cancellation & refund request for this order.
Cawyn from our complaints team has tried reaching you on all the numbers available on your account to see if we can try & assist in getting this resolved. She's unfortunately not been able to reach you & will try again a bit later.
Sincerely,
takealot.com
We completely understand your anger by the situation & apologise for the inconvenience caused. From the notes on this order we see Monique from customer service has been in contact to explain that a technical error caused this slip up. As requested she's also logged a cancellation & refund request for this order.
Cawyn from our complaints team has tried reaching you on all the numbers available on your account to see if we can try & assist in getting this resolved. She's unfortunately not been able to reach you & will try again a bit later.
Sincerely,
takealot.com
Best regards,
takealot.com's reply17 Mar 2015, 12:13
Official
Hello Mobi****,
We completely understand your anger by the situation & apologise for the inconvenience caused. From the notes on this order we see Monique from customer service has been in contact to explain that a technical error caused this slip up. As requested she's also logged a cancellation & refund request for this order.
Cawyn from our complaints team has tried reaching you on all the numbers available on your account to see if we can try & assist in getting this resolved. She's unfortunately not been able to reach you & will try again a bit later.
Sincerely,
takealot.com
We completely understand your anger by the situation & apologise for the inconvenience caused. From the notes on this order we see Monique from customer service has been in contact to explain that a technical error caused this slip up. As requested she's also logged a cancellation & refund request for this order.
Cawyn from our complaints team has tried reaching you on all the numbers available on your account to see if we can try & assist in getting this resolved. She's unfortunately not been able to reach you & will try again a bit later.
Sincerely,
takealot.com
Best regards,