1 reviews | Active since Dec 2015
FALSE ADVERTISING
I am extremely furious and disapointed in the operations matter of Takealot. After ordering and paying for goods that was advertised I get send an email the same day that my order is cancelled and my money will be paid back due to incorrect pricing advertised. This is not acceptable. If it was only an order placed and no payment, then to a extend i would accept the cancellation. But i already made payment and received confirmation of my payment. I was also called by the call center to tell me that everything is in order and i will receive my goods by Monday 7 December. If any retailer advertise a product at a certain amount then that is what you pay. Takealot is being selfish for their mistakes now. They very quickly added R200 credit to my account as a \sorry gesture". That is definitely not a sorry gesture but a type of please just accept and keep your mouth shut type of R200. I dont want the R200. Takealot should man up and take responsibility for their mistake. Its very convenient to use terms and conditions as an excuse to get out of a loss. I have kids that will be disapointed. I EXPECT TAKEALOT TO DEAL WITH THEIR LOSS AS THIS WAS A MISTAKE ON THEIR SIDE"
We understand your disappointment by the cancellation of the items in your order. This is not the kind of experience we wish to give any of our customers, especially not a first time customer like you as we know first impressions last. As explained by our customer service team an inadvertent error caused certain items, including the ones in your order, to be shown as available at an incorrect price. We are not able to fulfil orders placed for these items at the incorrect price and therefore cancelled these orders.
The immediate and electronic nature of an online store such as ours leaves room for errors such as these to occur, which is why we make provision for this in our terms and conditions.
We can only once again apologise for this unpleasant experience and the disappointment it has caused.
Sincerely,
takealot.com
Best regards,
We understand your disappointment by the cancellation of the items in your order. This is not the kind of experience we wish to give any of our customers, especially not a first time customer like you as we know first impressions last. As explained by our customer service team an inadvertent error caused certain items, including the ones in your order, to be shown as available at an incorrect price. We are not able to fulfil orders placed for these items at the incorrect price and therefore cancelled these orders.
The immediate and electronic nature of an online store such as ours leaves room for errors such as these to occur, which is why we make provision for this in our terms and conditions.
We can only once again apologise for this unpleasant experience and the disappointment it has caused.
Sincerely,
takealot.com
Best regards,