1 reviews | Active since Sept 2015
False Advertising
On 1 September 2015 my new Flask Vacuum Jug 2L Stainless Steel - Silver Sold by Smart Homeware for R220 was received. The only problem was that the photo of the product shown in the ad was not the product that i received. I received a Isolier Kanne instead, (i.e. Meeting room jug). I've since then been in contact with Riyaad Mia & Mishka Kherekar from Takelot and received a credit back into my account. Today is the 19th September, nearly 20 days after, and the incorrect deal is still being advertised on the takealot website. This is after i requested they remove the Ad as it is false advertising and the next customer purchasing this will go through the exact same disappointing experience as i have.<br> Please remove this Ad Takealot!!!<br>
We're sorry for delivering a different product to you than what you ordered and for any inconvenience this might have caused. We'll get in touch with our marketplace team and the seller on Monday to find out why this hasn't been updated and we'll make sure this is done soonest. Our complaints team will then get in touch with you to feedback on what action has been taken.
Once again we apologise for the bad experience and appreciate you bringing this to our attention.
Sincerely,
takealot.com
We're sorry for delivering a different product to you than what you ordered and for any inconvenience this might have caused. We'll get in touch with our marketplace team and the seller on Monday to find out why this hasn't been updated and we'll make sure this is done soonest. Our complaints team will then get in touch with you to feedback on what action has been taken.
Once again we apologise for the bad experience and appreciate you bringing this to our attention.
Sincerely,
takealot.com