LG
Luke G
1 reviews | Active since Dec 2013
31 Jul 2015, 13:18
False Advertising
Bought a couple entry level feature phones for a work project. Needed to get a Nokia Asha, found one on Takealot, an Asha 208 with WiFi. Bought it, received it, except what I got was a Nokia 208 and not an Asha, also it did not have WiFi.I phone to ask why I did not receive what I ordered, I was asked to please email rather.<br> <br> Nobody followed up after the mail, I got a call to collect for a credit to my account.<br> <br> Lets get to the facts after doing a little bit of digging around :<br> <br> 1. There is actually no such thing as a Nokia Asha 208 as you had listed on your site.<br> 2. The Nokia 208 does not have WiFi, but your listing said \WLAN - Yes".<br> 3. I paid for express delivery"
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takealot.com's replyOfficial
31 Jul 2015, 14:01Hello Luke_G,
Thank you for taking Cawyn's call earlier and allowing her to clarify the situation. This was unfortunately a supplier listing mistake and we're sorry for the poor manner in which your enquiry was handled. This could've been resolved much sooner had we paid closer attention to detail and we'll provide the necessary coaching to the agents involved on how better to deal with situations like these in future. As discussed, we'll be in touch to confirm the alternatives we're able to offer you and we'll also arrange for the collection and return of the Nokia you received.
We appreciate the opportunity to correct this matter and Cawyn will be in touch to make sure this is resolved ASAP.
Sincerely,
takealot.com
Thank you for taking Cawyn's call earlier and allowing her to clarify the situation. This was unfortunately a supplier listing mistake and we're sorry for the poor manner in which your enquiry was handled. This could've been resolved much sooner had we paid closer attention to detail and we'll provide the necessary coaching to the agents involved on how better to deal with situations like these in future. As discussed, we'll be in touch to confirm the alternatives we're able to offer you and we'll also arrange for the collection and return of the Nokia you received.
We appreciate the opportunity to correct this matter and Cawyn will be in touch to make sure this is resolved ASAP.
Sincerely,
takealot.com
takealot.com's reply31 Jul 2015, 14:01
Official
Hello Luke_G,
Thank you for taking Cawyn's call earlier and allowing her to clarify the situation. This was unfortunately a supplier listing mistake and we're sorry for the poor manner in which your enquiry was handled. This could've been resolved much sooner had we paid closer attention to detail and we'll provide the necessary coaching to the agents involved on how better to deal with situations like these in future. As discussed, we'll be in touch to confirm the alternatives we're able to offer you and we'll also arrange for the collection and return of the Nokia you received.
We appreciate the opportunity to correct this matter and Cawyn will be in touch to make sure this is resolved ASAP.
Sincerely,
takealot.com
Thank you for taking Cawyn's call earlier and allowing her to clarify the situation. This was unfortunately a supplier listing mistake and we're sorry for the poor manner in which your enquiry was handled. This could've been resolved much sooner had we paid closer attention to detail and we'll provide the necessary coaching to the agents involved on how better to deal with situations like these in future. As discussed, we'll be in touch to confirm the alternatives we're able to offer you and we'll also arrange for the collection and return of the Nokia you received.
We appreciate the opportunity to correct this matter and Cawyn will be in touch to make sure this is resolved ASAP.
Sincerely,
takealot.com