bH
bianca H

1 reviews | Active since Mar 2009

12 Jun 2015, 15:10

False Advertising

As a customer I was left aback, still am. I feel that I have been a victim of false advertising. On the (date) I placed an order for a Delonghi Gas Heater, which included a 9kg gas Cylinder for the price of R1199.00.With all the excitement on the special (I found convenient) I thought I'd be saving given that the two items come together for that reasonable price,I did my online purchase & the transaction was successful. Later received a confirmation sms on 09/06/2015, that my order is scheduled for delivery on the same day, but not delivered. Instead contacted by my office that there was a delivery on 10/06/2015 this by the way was without notification. I couldn't get to the delivery guy as I stepped out of the office for a brief moment. I then called the company & rescheduled delivery on 12/06/2015.Received the goods did an inspection to ensure that all was in order, to my dismay the heater came WITHOUT the 9kg gas cylinder. Not impressed, called the courier company & told them my order was incomplete. To my surprise when I went to the website where I initially saw the add I realized that the add was removed. This is false advertising & I would like to expose the company.

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Replies (1)
takealot.com
takealot.com's reply12 Jun 2015, 15:42
Official
Hello harrisb,

We understand your frustration by only receiving part of the order you expected and apologise for the concern caused. We've instructed our complaints team to look into this with the product buyer to confirm if the 9kg gas cylinder was part of this offer, and if it was we'll gladly correct this omission.

Please allow our team some time to investigate after which they'll be in touch to address the matter soonest.

Sincerely,
takealot.com