False accusation and refusal to refund for return

Bought a laptop on 26 September. Requested for a Return the very same day as tbe touchpad wasn't working. Tgey were supposed to colle it the next day they didnt and they kept postponing. I then logged a request for a redund and the laptop and charger were collected on the 30th September. On the 4th october i then received an email stating that i didnt not return the power adaptor and if i dont respond the email in 3 days i wont get my refund. I responded the same day stating that the laptop did npt come with a power adaptor. It only came with a small charger and i have returned both. I still havent receibed any feedback. I called several times and i emailed several times but no one cares to respond to my email or phone calls. Or even tell me wats the status of ny request. The customer services is the worst. And as for accusing me for keeping a power adaptor that never even came with the notebook thats absord. I just want my refund and ill be sure to remember not to ever purchase anything from takealot again.