HP
Henri P
1 reviews | Active since Nov 2015
10 Nov 2015, 19:18
Falllout 4 preordered in JULY. No delivery.
I pre ordered a copy of FALLOUT 4 PC Game on the 13th of July. Today all my friends are enjoying it and I have to sit here twiddling my thumbs, completely left out of the experience.<br> <br> Absolutely abysmal service considering I was given no notice, the order page still says it is being delivered today even though the status is 'Ordered from Supplier'. To add insult to injury, 3 days ago I emailed TAKEALOT to ask them for a morning delivery and got zero response.<br> <br> As a long time customer, that used this store years ago when it was still called Take2, I am highly disappointed and WILL NOT be using you again. If it still isn't delivered by 9PM I'm refunding the purchase and buying it digitally.
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takealot.com's replyOfficial
10 Nov 2015, 20:15Hello Henri99,
Thank you for taking our complaints team's call to address this matter. We're sorry that you've had to find out about the supplier delay this way. Our customer service team sent out communication about the delay to all affected customers on the 4th of November, but it appears you've not received this. We'll ask our complaints team to forward this communication to you again. They'll also reach out to the relevant buyer to get an update on the delay and whether there's confirmation of when the stock will arrive.
They'll revert back to you as soon as they've received feedback.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to address this matter. We're sorry that you've had to find out about the supplier delay this way. Our customer service team sent out communication about the delay to all affected customers on the 4th of November, but it appears you've not received this. We'll ask our complaints team to forward this communication to you again. They'll also reach out to the relevant buyer to get an update on the delay and whether there's confirmation of when the stock will arrive.
They'll revert back to you as soon as they've received feedback.
Sincerely,
takealot.com
takealot.com's reply10 Nov 2015, 20:15
Official
Hello Henri99,
Thank you for taking our complaints team's call to address this matter. We're sorry that you've had to find out about the supplier delay this way. Our customer service team sent out communication about the delay to all affected customers on the 4th of November, but it appears you've not received this. We'll ask our complaints team to forward this communication to you again. They'll also reach out to the relevant buyer to get an update on the delay and whether there's confirmation of when the stock will arrive.
They'll revert back to you as soon as they've received feedback.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to address this matter. We're sorry that you've had to find out about the supplier delay this way. Our customer service team sent out communication about the delay to all affected customers on the 4th of November, but it appears you've not received this. We'll ask our complaints team to forward this communication to you again. They'll also reach out to the relevant buyer to get an update on the delay and whether there's confirmation of when the stock will arrive.
They'll revert back to you as soon as they've received feedback.
Sincerely,
takealot.com