****aLot

Totally a **** these ones - Takealot has started being slack! Dealing with a direct issue where I've asked for a refund, as their warehouse has bungled the order and upon asking for a refund, after being made to do the run around am being told this:

'Hi there, thank you for reaching out to us. We have reviewed your query and we are unable to cancel your order as it is a dropship order, meaning that it is shipped from the supplier directly to the branch. We would be able to cancel it once it has been received at our branch. You will receive an SMS notification when the order has been received at the branch and is ready for delivery, please contact us once notification is received and we will be able to cancel the order for you.'

How on earth does that make sense? So I've asked to cancel the order before it ships and am being told I can only cancel after shipment? ***? Why even waste the logistics - I needed the item for this holiday season shipping it to me after the intended time is pointless! Change your freaking inefficient systems and just refund your clients instead of long winded BS statements which make absolutely no sense!