Failure to honour warranty: Ref (RRN-2bfb-6c16)

Good Day,<br> <br> I wish to advise on very poor service from [URL Removed] in regards to a warranty repair. I've been struggling for weeks to get a PS Vita which is still under warranty replaced. The device doesn't charge and I wa advised to take the device to a sony repair center. Sony couldn's assist due the the fact that the device's serial number faded. Takealot then undertook to reslolve the matter. Respons from Takealot after a week indicated that the warranty is void due to the serial number being removed. This was a gift for a 5 year old and a flimsy serial number sticker can easliy be damaged even through wear and tear. I proivided proof of payment and the orginial packaging (which has the serial number on it) and still this is not good enough. I futhermore dodnt know of any documentation provided to me explaining the terms of the warranty. The serial number is also programmed on the device, however, it cannot be retrieved because the device doesnt charge. Why should this be my problem ?!?!?<br> <br> I am a honset paying customer, treated like a common ********. TERRIBLE SERVICE !!!