Failure to deliver order when paid “express delivery”

Failure to deliver order when paid “express delivery”. Placed an order on the 2nd of July 2025, immediately made a payment with additional delivery cost for “next day delivery. 3rd of July came and gone. Received a message stating driver could not allocate address and a consultant will be in contact to reschedule delivery. However, the driver did not make any attempt or effort to contact me. Contacted a consultant on the 4th and asked where my product is. He confirmed on the system that he could see the driver did not contact me but order will be delivered on the 4th. I then received another message in the afternoon stating the same, driver could not allocate address and that my order will be delayed and delivered on the 7th. That is 5 days for “express delivery “? It is absurd and the fact that they do not even try to contact me is ridiculous. All their emails are automated and they do not respond to your emails when asking a question, or call back when line cuts out. There is absolutely no effort from their side. So I would like to warn people to not pay additional for a delivery that is not guaranteed to be delivered the next day.