Failure to deliver goods

I have been a loyal customer with Takealot for a while now - having bought everything from Laptop, phone to even toiletries on their site.<br> <br> This is the first terrible experience I have had with them - and I must say this was quite disappointing.<br> <br> I ordered 3 items on the 10th of December 2015.<br> <br> I received an e-mail stating one of the items - which had been on special they do not have stock of. I would have appreciated a call.<br> <br> So I called in and explained I need this shoe and would like it in a different size. They confirmed they will make a plan - and would call me back the same day. I Hear Nothing! from them and my money is refunded - suddenly they call me a week later to say too bad - you can't get it - the price has also now increased by R400.<br> <br> This is absolutely unacceptable. Firstly, honor your commitment to call a customer as promised. Secondly - a call on the day to explain you did not have the size would have gone a long way.<br> <br> To make matters worse - they confirmed they had the size 11 (The bigger size) in stock on the day I called in and suddenly a week later they don't.<br> <br> Terrible service takealot.<br> <br> <br>