Failure to deliver card-always unreachable call centre!!

Iam your failure to handle a simple process of delivery of a mere bank card. This Takealot Delivery Service which is dragging FNB's name in the mud. I'm currently stuck in a loop between FNB and Takealot Delivery Services. My card is apparently in your possession and it is me who must continuously call your call centre which is always unreachable to arrange delivery. I have been calling since the 31st of May 2024 without any success because you do not answer your phones. Even more frustrating is the fact that you only attempted to get hold of me only ONCE, so because I could not take the call once when you tried to reach me, does that mean that it is now my responsibility to chase after Takealot to get my card? This is very unfortunate and poor customer service!! This is very inconvenient for me as it is messing up with my travel plans. I have a soon to expire card and I urgently need my new card in my possession as soon as possible.