Failure to deliver as promised

<p>My wife and I ordered a pram for our expecting baby which we found a good deal on at Takealot. We have had a difficult time from the initial order that was placed due to the systems going offline during the transaction. The product was to be delivered to Cape Town which was not done on the due date. The worst part of it is that they have tried contacting the warehouse but are unable to get through (this is internally) and have escalted the matter a number of times with no response. We even asked them to change the product to another colour which they have in stock in Cape Town but it seems this trivial task is beyond the capability of their systems or management.</p> <p><br /> </p> <p><br />It seems there is a serious lack of management within the ranks, they are simply too big now and just dont care.</p> <p> </p> <p><br />I would seriously think twice before supporting them again, they have become expensive with poor service to boot.</p>