1 reviews | Active since May 2015
Failure to Deliver
To order a pair of Cebe Cinetik 1500 Matt Black Red which comes with two additional pairs of lenses, one clear pair and one yellow pair.<br> <br> 2015/10/15 Order # ***<br> First Delivery: Glasses only , missing 1 clear pair and 1 yellow pair of additional lenses<br> <br> Call / email Takealot<br> 2015/10/17 Return: RRN-ef48-5290<br> First Return: Glasses only , missing 1 clear pair and 1 yellow pair of additional lenses<br> 2015/10/30 Order # ***<br> Second Delivery:1 pair of clear lenses, no yellow pair<br> <br> Call / email Takealot<br> 2015/10/30 Order # ***<br> Third Delivery: Glasses only , missing 1 clear pair and 1 yellow pair of additional lenses<br> <br> Call / email Takealot<br> 2015/11/06 Order # ***<br> Fourth Delivery:Another pair of clear lenses, no yellow pair<br> <br> Call / email Takealot<br> 2015/11/13 Return: RRN-f350-5d43<br> Second Return: 1 pair of clear lenses<br> 2015/11/13 Order # ***<br> Fifth Delivery: Yet, another pair of clear lenses, no yellow pair<br> <br> Called Takealot - no one returned my call.<br> <br> After five deliveries, two returns, numerous calls and emails to takealot and a pile of reference numbers, I still do not have what was advertised
We apologise for delivering an incomplete item to you in the first place and for not resolving this issue yet. This matter should've been raised to the relevant department the first time round to ensure that the correct items are sent to you immediately. We're sorry that this hasn't happened and for the unnecessary admin and delays this has caused. We've assigned this matter to our complaints team who'll address this with our DC and the product buyer. They'll make sure this situation is corrected as quickly as possible and will be in touch with you shortly to assist with this matter further.
Kind regards,
takealot.com
We apologise for delivering an incomplete item to you in the first place and for not resolving this issue yet. This matter should've been raised to the relevant department the first time round to ensure that the correct items are sent to you immediately. We're sorry that this hasn't happened and for the unnecessary admin and delays this has caused. We've assigned this matter to our complaints team who'll address this with our DC and the product buyer. They'll make sure this situation is corrected as quickly as possible and will be in touch with you shortly to assist with this matter further.
Kind regards,
takealot.com
