ZN
Zuko N
1 reviews | Active since Jun 2015
04 Oct 2015, 00:20
Failed transaction but funds deducted
Order no: ***<br> Just ordered a book on Takealot and upon payment I get a message from their site saying card transaction failed but yet funds have been deducted off my account.<br> Is this ******* or what. What sucks even more is that I was trying to buy an ebook that I wanted to read right now. <br> <br> By the way I have bought a lot of items from Takealot and am not sure I will be comfortable buying there again.<br>
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takealot.com's replyOfficial
04 Oct 2015, 08:09Hello Zjack,
We're sorry to hear about the payment troubles you experienced last night. We understand your concern by the transaction failing yet it seems like funds have been deducted. We'll gladly investigate this further with our finance department so that this situation can be resolved as soon as possible.
Our complaints team will be in touch with you to confirm all the details relating to this matter so that we can assist.
Kind Regards,
takealot.com
We're sorry to hear about the payment troubles you experienced last night. We understand your concern by the transaction failing yet it seems like funds have been deducted. We'll gladly investigate this further with our finance department so that this situation can be resolved as soon as possible.
Our complaints team will be in touch with you to confirm all the details relating to this matter so that we can assist.
Kind Regards,
takealot.com
takealot.com's reply04 Oct 2015, 08:09
Official
Hello Zjack,
We're sorry to hear about the payment troubles you experienced last night. We understand your concern by the transaction failing yet it seems like funds have been deducted. We'll gladly investigate this further with our finance department so that this situation can be resolved as soon as possible.
Our complaints team will be in touch with you to confirm all the details relating to this matter so that we can assist.
Kind Regards,
takealot.com
We're sorry to hear about the payment troubles you experienced last night. We understand your concern by the transaction failing yet it seems like funds have been deducted. We'll gladly investigate this further with our finance department so that this situation can be resolved as soon as possible.
Our complaints team will be in touch with you to confirm all the details relating to this matter so that we can assist.
Kind Regards,
takealot.com