Failed to deliver while no communication attempts was made.

I ordered a laptop part from Takealot and it is yet to arrive.

Paid for on the 5th of November 2019 and today's date is the 17th of November 2019. At the time of ordering the part, it was listed as 5-7 business days for them to order in and dispatch the delivery to my address. Adding 7 days at max takes us up to the 14th with no delivery in sight. On the 14th I get a text saying that the delivery will be done on the 15th. OK? On the more of the 15th I get a text that it's scheduled for delivery the same day. 17:15 I get a text, Address could not be found while no one has contacted me to ask if I can help them with directions or even fetch them and show them for future deliveries.

Delivery was rescheduled for Monday the 18th. I phoned in and was rescheduled for Saturday the 16th and asked that my neighbour take the delivery. Driver phones me, I explained the directions hoping that it would be delivered, again got a text that it is rescheduled for Monday.

I got a call from a branch manager saying that he will fulfil the delivery on Sunday the 17th. He explained that a collection is not possible unless the status on the order has been changed, and there is nothing he can do about the delivery date as it needs to be changed. So I phoned the call centre again just to be told that the agent has to confirm the delivery date change with her manager. It is now an hour later and there was no communication since.

I am feeling pressed to take my business somewhere else if this is going to be an ongoing trend.

My order number is ***5.