Failed to deliver because of looting, cancelation fee

Ordered stuff and due to the looting could not get the stuff so they offered me a refund, i took it the kind offer however got charged a R380 cancelation fee...take your app and f**k off..taking advantage of people in a f**king crisis, disgusting. Those items will all be covered by insurance and you still want to make money off of it. You can take your online platform and shove it with this finger ?