Failed refund failed service. Just failing

I had a headset that I returned and requested a replacement for. Unfortunately there was, no stock and I was told, I would be credited and it will automatically be used against my next purchase.

I wasn't really pummed at the idea as I was not offered the option to have the funds refunded based on the consumer protection act that states that if faulty hardware is returned with in 6 months of purchase, it is the clients choise how to be compensated. Almost all companies have their own internal policies they tend to use to distract clients with, treating it as if it takes president over the CPA.

I honestly didn't feel like making a fuss over R90. But now my account was, not credited, I made another purchase with at full price.

It is clear now that I can't rely on takealot to do what they say and take ownership of their actions. I would need to double check to ensure you do as you say. To add to the frustration take alot doesn't not allow you to contact them via a writen system. Each and every email I attempt to use is invalid, even after asking an AI to try and source an email I, can use it was all a waist. You can only contact them via a call and you have to wait for them to pick up. So you cant have any paper train as proof youve contacted them. And their bot is usless, theres no option to chat with someone.

Its a good thinng I canceled your subscription during the trail period.

I want to be credited into my bank account please not at month end, you have a week. Or I am taking it to the ombudsman.

Ref for the return and failed refund:***