Failed refund and delivery. Very poor service. I want my refund

The service I have received from Takealot is very bad . There was a missing item on my order *** Which was my Nivea hydrating spray. The matter was reported on the 3rd December 2024 and still have not received any refund or delivery. I spoke to Wafeeda ticket ***3 and Sandiswa ticket ***0 who both failed to assist. They promised to call back with feedback from the warehouses which was a lie . I need my money refunded