Failed delivery and status is basically a lie

Scheduled delivery for today at work office park where someone has been available the entire day and this is an address they have delivered to numerous times, however, this time they failed to show up and set the status "delivery attempted but no one was available to accept" this is even worse that failing to deliver on time. Poor show, Amazon delivers from much greater distances and inform customer correctly when there are delays, Takealot service is slipping and there is competition Loot and Redtag are growing.