Failed delivery

I am usually very happy with takealot but this time they have let me down badly.<br> I placed an order on 21-Dec, takealot sent me a delivery notification on 23-Dec, but nothing was delivered. I called and emailed them a number of times but the only response i got was an email saying the order was delivered. I DID NOT RECEIVE IT, HOW MANY TIMES DO I HAVE TO REPEAT MYSELF!? After a few more days and a few more emails I think I convinced them that I did not receive the parcel, then finally Monique promised to give me a refund (which never happened), but the next day a parcel arrived at my house, it was in a very poor condition - it was opened and used, apparently after being delivered to the wrong address. Not my problem takealot, I paid for an item that i did not receive.<br> According to takealots terms and conditions section 7.4 : Takealot's obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. <br> A half-used product turned up so the product i ordered was not delivered to my address so why is takealot refusing my refund? This is so frustrating i don't think even a full refund will make me happy