1 reviews | Active since Jul 2011
Failed Delivery 6 times - no reply -multi emails
SMS's received for my Order from TakeALot<br> <br> 1. Monday 30 November : Scheduled before 3pm today<br> 2. Monday 30 November: Re-scheduled before 5pm on Wed 30 Dec<br> 3. Monday 30 November: Re-scheduled before 5pm on Tues 1 Dec<br> 4. Tuesday 1 December: Re-scheduled before 3pm on Thu 3 Dec<br> 5. Friday 4 Dec : Re-scheduled before 3PM on Mon 7 Dec.<br> 6. Monday 7 December : Re-scheduled before 2pm on Tue 8 Dec<br> <br> At one stage they did not know how to handle my complaint and then claimed they phoned me and I didn't answer. After the phantom call time they claim, I still received SMS's stating that delivery was re-scheduled. Then when I phoned - the package was in limbo - if I had not phoned I would never have received my parcel. It would have **** there dormant somewhere at the warehouse.<br> <br> I have logged multiple queries and every time I am promised it will be delivered. Every time it does not get delivered and they have now started to ignore my emails.<br> <br> I have received a reference for my complaint and that is it - no further calls. I am not at a stage that I am<br> begging for my parcel. <br> <br> <br> This is pathetic TakeALot - how Naspers decided to put in R716m is beyond me .<br>
It's unacceptable that your parcel has been re-scheduled so many times and that delivery has still not taken place. Thank you for taking Sheena from our complaints team's call to apologise for this poor experience. We realise that the lack of feedback and communication w.r.t. the status of your order has only contributed to an already frustrating experience. This is not our usual way of doing things and we will address the lack of service with the departments involved. We are liaising with the responsible courier branch to get an update on the whereabouts of your parcel so that we can confirm how soonest it can be delivered to you.
Sheena will be in touch with you as soon as she's received feedback to assist with this matter further. We'd love to turn this experience around with you and will make sure this delivery is completed ASAP.
Sincerely,
takealot.com
It's unacceptable that your parcel has been re-scheduled so many times and that delivery has still not taken place. Thank you for taking Sheena from our complaints team's call to apologise for this poor experience. We realise that the lack of feedback and communication w.r.t. the status of your order has only contributed to an already frustrating experience. This is not our usual way of doing things and we will address the lack of service with the departments involved. We are liaising with the responsible courier branch to get an update on the whereabouts of your parcel so that we can confirm how soonest it can be delivered to you.
Sheena will be in touch with you as soon as she's received feedback to assist with this matter further. We'd love to turn this experience around with you and will make sure this delivery is completed ASAP.
Sincerely,
takealot.com