Failed at every part of an order (order ***)

I preordered a game on 2nd Aug. The page said to get the game on the 28th Aug, you must order before the 26th.<br> <br> After hearing nothing on Friday, I phoned MrD and was told it wouldn't make it to me on time. They failed on their promise.<br> <br> Fuming, I tweeted @takealot and was told they would investigate. The next morning (Saturday) I was phoned by Sharonese. She said she would organize for MrD to deliver on Saturday to make up for it. The original delivery address was a work address and because it was Saturday, they needed to change it to my home address. She said that was fine.<br> <br> Then, a stroppy woman from MrD phoned me, saying she knew nothing about a change of address and that wouldn't be allowed. She said I must wait until Monday. I told her to please contact Takealot again. She interrupted me constantly and was very rude. She phoned back and said she was still investigating.<br> <br> Then another lady phoned. She knew nothing about any prior arrangements and said it would only come on Monday. At that point I just gave up.<br> <br> I got it today and the case inside is damaged. Unacceptable. I had to log a return. A total failure from start to end. Will I actually ever play this game? Disgusted.