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I placed an order last week, making sure that all items were in stock to prevent a delay in dispatching the order. The delivery date was not Monday or Tuesday, despite them reflecting as being in stock. It was delivered today. To my surprise, one of the books I ordered changed its name, colour and author. Not sure how? But there it is. They don't make things easy by providing a contact number, instead you have to Google to try and find a contact number. The Call center has NO Managers. The agent tells me to process a return... mind you, processing a return, means that the original item must be re ordered.The one they conveniently didn't pack despite you paying for it. You will now have to wait 2 to 3 days, before they tell you that they credited your takealot account. The item re-ordered you will be charged for delivery or you will have to purchase for R550 to get free delivery all because some one who packs the boxes can't read... or is this the plan to get more cash out of clients???