F A L S E information provided in writing!!

I have always been so impressed by the service provided by takealot. Imagine my disappointment then at a simple transaction turning into a nightmare for me. I ordered a textbook online with the CoD option yesterday. I receive 2 emails, one confirming the order and confirming method of payment then a second later on letting me know that it was shipped and I should remember to pay the driver, note he does not provide change and that he will be giving me proof of payment. I was over the moon with this response since I require the proof of payment to claim the cost from my company who is paying for my studies. Now my happiness has turned to utter disgust. Not only did the driver not produce a proof of payment but he looked annoyed and confused when I requested same. I then mailed your info email address to be informed by Ashley Nagel that takealot does not produce proof of payment for CoD orders. Firstly this is in contravention of the Consumer Protection Act but lets not even go down that route. I HAVE IT IN WRITING THAT I WILL RECIEVE A PROOF OF PAYMENT. You do the math? Its a simple matter to resolve! Create an invoice reflecting payment received. Is that so difficult?