EXTREMLY UPSET

i relocated to centurion from Durban therefore i purchased a fridge from take alot. the fridge was delivered on the Wednesday late afternoon and unboxed on Thursday. Initially we see the light didnt work which we reported then there after a frost free fridge was frosting up in the bottom fridge freezer and in the crisper. i contacted takealot again and told then that they need to collect their appliance. they stated that i need to contact Hisense directly after going back and forth with them they stated that they will collect the fridge and provide a replacement. the collection was arranged for Thursday 04/12/2025 but after call them 6 six times the fridge was collected at 18:51. I then called to find out that i would have to wait 3 to 4 working days for the replacement as they don't work on the weekend for returns. I have purchased items that requires to be in the fridge and was told that the replacement will be delivered after the pick up which is not the case. This was a brand new fridge that they supp**** , now I am inconvenienced because they would need to evaluate the cause. THAT IS NOT MY PROBLEM. I then called to find out if i can get this escalated i was told they will email the escalation as there it is their policy to escalate. I requested a call back still no callback. This is pathetic. they will not deliver an item without payment being received but we must wait for the funds to be returned or wait till they decipher what the problem was never mind inconveniencing the customer. THEY DONT RELIASE IF CUSTOMERS DONT PURCHASE FROM THIS ONLINE PLATFORM THEN THEY ARE OUT OF WORK.