Extremely unhappy,disappointed,dissatisfied unpleasant experience once again as a Loyal customer

On the 27/11/2023 Monday My wife ordered a Stanley 900w grinder with three grinding disk a Stanley hammer a Stanley pliers and a wallet that came as a bundle deal for R605 for everything I thought this is the best deal for the week I'm in and the time I ordered it would be perfect for the job I was about to do as it would arrive the perfect time. I received the items on the 30/11/2023 then I realised the wallet item was missing I called takealot a lady named Mvuyo answered she advised me to log a return because she can see on her system 1 item was not added which was the wallet as she confirmed. I logged a return on the 2/12/2023 and returned the item on the 3/12/2023 the reason I took a few days to return it because i waited for the Consultant to email my wife with an update . I had no feed back I contacted takealot again and spoke to a lady name Sinazo, Sinazo emailed my wife say that the matter was escalated and we spoke on 6/12/2023 . Then my wife received a email on the 8/12/2023 from A takealot consultant her name Gcobis.k stating that takealot no long has stock of this item/ deal and is unable to do a replacement. She says that the supplier can make the stock available or unavailable at times....Now this is what bothers me alot . Takealot removed the specific deal off from takealot , takealot just refunded my money into my Takealot account without consent. Takealot says that the supplier doesn't have stock if that specific deal yet I had the Deal without 1 accessory the day before I returned it so they can add the missing item back and return the package to me. I couldn't do my job due to this negligence and unfairness it causes me a huge inconvenience to call back and forth to email different people with no result....it cost me money to drive to Takealot to drop the item off due to a missing product and I could not wait for a delivery team as a had places to be aswell.... Myself and my wife are extremely unhappy and dissatisfied with takealots way of dealing with this. I would like that exact deal I got for the price it was and to be compensated for all the back and forth driving and airtime waisted and the huge inconvenience this caused me for my day to day and my work itself as I have been a loyal customer for years and despite have a previous bad experience that was way worse I gave takealot the benefit of the doubt though you guys cost me so much money...but this time I think it's Only fair you guys do the same for me as a loyal customer....the quality of takealot seems to be dropping fast and you guys need to up your game as it was at the beginning.