EXTREMELY UNHAPPY WITH TAKEALOT

I put order on 17 August 2021, I only received 2 items of my order. To date I have not been refunded/credited or my order been replaced. I have communicated with several people, including a team leader, but all I get is apologies. Takealot has now made their problem mine, as I leave tomorrow without my luggage, or replacement luggage. They have advised that they have put in a claim (probaBLY with the courier), but why must I wait for them to first receive their refund before I can get credited. TAKEALOT is sitting with MY money!!!