Extremely Unhappy! POOR SERVICE!

My recent experience with takealot is extremely dissapointing. I recently purchased a griller, which I received on 13th Feb 2024. I had an issue with the griller and emailed takealot support on 13th Feb. I received a response from Vuyo on 14th and then silence. Nothing! I called takealot and I was promised to get a manager to call me back and to date that has not happened. On the 16th I called again because my issue was not resolved. Several emails and calls, later I was told that they cannot resolve my issue and I had the option to return said item. On the 20th I was told that I could log a return, which I did. The item was collected on 26th Feb 2024. On the 29th I received an email to say that the return was declined due to certain criteria not being met. I responded on the email and got response from takealot consultant. I Called takealot again, this is now more airtime being used to call takealot. I eventually got thru to Sinovuyo and I had to explain the entire history to her again. I asked her to check on the system and it will show that I've been querying this 13th Feb. Again another clueless consultant. I asked to speak to a manager because my return was declined due to a technicality. She said she would speak to management and get back to me. She did email saying that the return was approved. I called her and I emailed regarding this payment. Today is 5th March 2024,she has not called nor responded to my many emails. The item in question has been sent back to me and I don't want it. It's still in the box that it was sent to me. I would like to be refunded for same and takealot seem to just ignore all my emails. I am within my right to return items not acceptable to me!

As a online consumer and a frequent purchaser on takealot, I would think that our needs would be met with no issues! I await a response from takealot regarding this purchase!

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