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Janine S

1 reviews | Active since Jun 2025

10 Jun 2025, 12:36

Extremely Unhappy

Good day

I am extremely unhappy with this response/cancellation. I purchased a set of pots electronically via the takealot website. Payment processed. Excitedly awaiting my delivery.

Only to receive an email a few hours later to say the website advertised an incorrect price and hence my order is cancelled.

According to South African consumer protection laws, Takealot's actions may be subject to scrutiny. This is not my error that the incorrect price was displayed. I followed the online purchase process and payment has left my account successfully.

I feel the purchase should be honoured in terms of Client fairness and errors on their side need to be dealt with internally and the client should not be inconvenienced as a result of their over sight.

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